Our team is committed to protecting the health of our patients, clients, and staff members. Please be respectful when interacting with our team members. Rude or abusive behaviour will not be tolerated, and we will not be able to care for your pet in this situation and your pets’ files will be transferred to another clinic of your choice.

Masks are NO LONGER required when inside the clinic. Please continue to use our hand sanitizer at the entrances. If you do wish to wear a mask you of course are welcome to, and if you would like our staff to wear one we are more than happy to accommodate individual needs.

If you are sick, please do not enter the clinic. Please arrange to have someone else bring in your pet. We can communicate with you over the phone during the appointment, or we can serve you curb-side.

We are allowing clients in the reception area and into the exam rooms with the veterinarian, but we request to limit it to 2 adults per appointment.

Please call well ahead for food and medication refills. There continue to many delays and shortages due to supply chain issues and stock may be limited or take extra time to arrive. Food and pet products can be ordered from our webstore www2.myvetstore.ca (search Riverwood Veterinary Clinic and sign up for an account), and can be delivered to you anywhere in the province, or picked up from the clinic for no extra charge. You can save approximately 5% by ordering from the webstore rather than purchasing at the clinic.